Refund & Return Policy for UAE Vape Souq

Thank you for shopping at UAE Vape Souq. We value your satisfaction and are committed to providing high-quality products. Please review our refund and return policy below:

Return Period

We accept returns within 3 days of the purchase date. If 3 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

Eligibility for Return

To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition as received.
• Certain items such as consumable e-liquids, opened coils, or disposable vapes may not be eligible for return due to hygiene and safety reasons.

Return Process

To initiate a return, please contact our customer service team at support@uaevapesouq.shop with your order details. Once your return is approved, instructions for returning the item will be provided.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

• If approved, a refund will be processed to your original payment method. Please allow a few business days for the refund to reflect, depending on your payment provider.
• If rejected, we will provide an explanation based on the condition or eligibility criteria.

Exchanges

If you receive a defective or incorrect item, please contact us within the 3-day return period. We will arrange for an exchange or replacement at no additional cost.

Shipping Costs

Customers are responsible for any shipping costs associated with returns, except in cases of damaged or incorrect items. Shipping costs are non-refundable.

Contact Information

For assistance with returns or refunds, please contact us:

UAE Vape Souq

WhatsApp: +971552844581